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01379 647 300

Privacy Policy

  1. Terms & Conditions of Use

    Our website is owned and managed by Simonds of Botesdale Ltd., Roswald House, Oak Drive, Diss, Norfolk, IP22 4GX, Telephone No. 01379 647300 Fax: 01379 647350. The company Registration Number is 02299468. E-mail address for Privacy Policy communications is

    This Privacy Policy document is intended to be read and applied in conjunction with all other Simonds of Botesdale Ltd. Terms & Conditions for each of the company's products such as Private Hire, Simonds Day Excursions, Tours and Holidays, etc.

  2. Use of Your Personal Details and Your Rights (under Data Protection Act 1998)

    All your personal data is processed and stored as required by the Data Protection Act 1998. We hold your information securely on file; we take full responsibility for ensuring that proven security measures are used to protect your information By writing to The Data Manager, Simonds of Botesdale Ltd, Oak Drive, Diss, Norfolk, IP22 4GX, you may request a copy of all your information held on your file.

    In making booking arrangements with other agencies for your accommodation, travel, meals, events, etc. we will only transmit the essential information needed for the booking.

    We must bring to your attention that where the arrangements are being made outside the European Economic Area different laws apply in respect of protection of your personal data; some rules may be tighter or weaker than those of the EU. Should you wish to prevent your information being used outside the EU you must inform us at the time of making the booking: regrettably this will result in Simonds being unable to process the necessary holiday transactions. By completing the booking arrangements you are consenting to your personal information being passed to the relevant persons.

    Please note that your information may also be supplied to credit checking companies, security agencies such as customs and immigration as required by local and international laws.

  3. Keeping us Current - Updating Your Information

    Cookies are small text files that are stored on your computer browser by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. By using the Simonds website you are agreeing to use Simonds' cookies.

    Our website uses cookies to enable you to navigate the booking process, measure and improve our service to you and determine which of our sales outlets directed you to Simonds.

    There are two types of cookies we use. 'Session' cookies which only last until you close the browser; session cookies are not stored on your hard drive. 'Persistent' cookies are stored on your hard drive until they reach their expiry date or you remove them.

  4. Links to Other Websites

    Our Simonds website may contain hyperlinks to other websites operated by companies or organisations other than Simonds of Botesdale Ltd. These hyperlinks are provided in good faith in order to offer you further information. We must bring to your attention that Simonds has no control over these websites and is unable to accept responsibility for their contents.

    If you have any other questions or require further information about the Simonds website, please call our Reservations Team on 01379 647 300. Please note - phone calls are recorded for training & quality purposes.

  5. Direct Marketing

    In order to keep you up to date with special offers, Gold Leaf Travel Club details, new and innovative holidays and tours, forthcoming events, etc. the company may contact you from time to time by telephone, e-mail or by letter.

    In the event that you wish to opt out of receiving such information this can be done by providing the company with a simple instruction. By stating your full name, address and post code sent by telephone, e-mail or by letter to "Stop sending Marketing material', the company will remove your name from the list of recipients.,

  6. Copyright

    The contents of the Simonds website and all publicity material is the property of the Simonds of Botesdale Ltd. Simonds of Botesdale Ltd. own the copyright to this Privacy Policy which should not be reproduced or used by any company or organisation unless it is to bring to Simonds' customers aspects of the policy required for completing bookings, credit checks, insurance, etc.

  7. Changes to this policy

    From time to time changes in legislation, organisation, operating rules, etc. will result in modification to this Privacy Policy. We will keep this Policy constantly updated on-line to inform the public and our customers of the changes. Continued use of the website will be taken as acceptance of the revised policy. We will of course be pleased to answer queries that may arise about the impact of any changes to your booking or operational aspects of the contract.

  8. Blog (Communication) Guidelines

    Simonds is giving serious consideration to alternative ways of communicating with its customers, employees and suppliers. This may be Facebook, Twitter, a Company Blog, etc. Details of Privacy Policy on content, presentation, communications, etc. will be added to this document as these arrangements are implemented and become operational.