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Vehicle
On most excursions an executive style of coach is used however the Company reserves the right to use an alternative or smaller vehicle. The Company may sub contract a vehicle if required. Please note we have a no smoking policy on all our vehicles.
Breakdown and Delays
The Company gives its advice on journey times in good faith. However, as a result of breakdown or traffic congestion or other events beyond the reasonable control of the Company, journeys may take longer than planned and in those circumstances, the Company will not be liable for any loss or inconvenience suffered as a result.
Personal Belongings
The Company accepts no responsibility for personal belongings or luggage of any passenger on the excursion. Please do not leave any luggage or personal belongings unattended at any time.
Excursion Ticket
The Company reserves the right to refuse boarding of any passenger who cannot produce their ticket for travel. You are advised to carry your ticket at all times as it gives emergency and contact numbers should they be required.
Conduct of Passengers
The driver is responsible for the safety of the vehicle and may at any time remove a passenger whose conduct or behaviour to other passengers is deemed unacceptable. In any such event the passenger will not be eligible for any form of refund.
General
The Company reserves the right to cancel or amend an excursion without prior notice. In the event of an excursion being cancelled before departure all monies paid will be refunded in full. Should the excursion be cancelled after departure a percentage of the cost may be refunded at the Company’s discretion. Once a passenger has paid for their ticket no refunds are available should a passenger cancel. It is recommended for expensive excursions that passengers take appropriate insurance. Any passenger taking a day excursion outside the UK should ensure they have appropriate medical/accident insurance for the day.
Pick-up Times
It is the passenger’s responsibility to ensure they are at the correct pick-up point on time. Any passenger failing to be at the correct place on time may miss their excursion and shall not be entitled to any refund. Passengers should always check with the driver if they are unsure as to pick up time whilst on the excursion. Failure to be at the designated pick-up point at the allotted time may result in the coach leaving without you. Should this happen you will be responsible for making your own way home.
Complaints
Should you have any complaint regarding your excursion you should in the first instance inform your driver who will try to remedy the situation. If the driver is unable to give a satisfactory response you must submit your complaint in writing to the company within 14 days.