Latest News
Covid-19 Support for Key Workers
If you work for the NHS or are deemed to be a ‘key worker’ providing essential services in line with current government guidelines and rely on local bus services operated by Simonds Countrylink please contact us as soon as possible with details of the service you use - number of days you use the service, pick up times, pick up point and destination. You can do this by:
Email – info@simonds.co.kuk
Twitter or Facebook - Accounts at the top and bottom of page.
If you do not have access to any of the above then call 01379 647 300.
Thank you,
Simonds Management Team
Added 26/03/2020
Simonds Garage Services Coronavirus Update
THE WELLBEING OF ALL OUR CUSTOMERS AND STAFF REMAINS OUR TOP PRIORITY.
Simonds Garage Services remains open to provide you with a friendly trustworthy garage for all your vehicle requirements, with highly experienced vehicle engineers within a state-of-the-art facility you can rest assure knowing you and your vehicle are in very capable hands.
We wanted to keep you informed about additional control measures we have adopted to support our garage customers during this difficult time.
Our staff continue to be stringent around hygiene and cleaning regimes including thorough, frequent hand washing. We have also introduced hourly sanitising throughout our premises and strictly follow social distancing advice.
To help minimise the spread of the virus, we are following the latest Government recommendations and asking any staff member with flu-like symptoms to self-isolate for 7 days or those who have been in close personal contact with someone who has contracted the virus to self-isolate for 14 days.
We are restricting access to our reception area and where possible we encourage a no contact policy; vehicles can be left and any keys or documentation can be placed in a secure location.
All vehicles being dropped off or handed over will receive basic sanitising in key touch areas such as the steering wheel, handbrake and gear stick.
If your vehicle requires an MOT Test, Service or Repair we can also provide a Collection and delivery Service (subject to availability and distance from Diss).
If you need assistance during this difficult time, please call 01379 647300 to speak to a member of the team or alternatively you can email sgs@simonds.co.uk
Added 23/03/2020
Concession Passes
From today there is no time restrictions on the use of concession passes across our local bus service until further notice.
Added 23/03/2020
Office Opening Hours
From Monday 23rd March, the office will be open from 0900 to 1630 - Monday to Friday. The office will be closed on Saturdays until further notice.
Added 23/03/2020
Coach Holiday and Day Excursion update
We are sorry to inform you that following on from our news release of yesterday the situation in relation to our day excursions has changed and we will not be running the Mother’s Day excursion on Sunday 22nd March 2020.
Our Reservations team will be contacting customers over the next 24 hours to re arrange bookings and/or refunds.
Thank you for your understanding at this difficult time.
Simonds Management Team
Added 18/03/2020
Local Bus Service 114
We will not be picking up or dropping off at Suffolk One until Suffolk one reopens.
Added 18/03/2020
Coach Holiday and Day Excursion update
We know you are all concerned about bookings made with us in the foreseeable future and following government advice about non-essential travel we have decided to temporarily withdraw our Day Excursion and Coach Holidays programme from Monday 23rd March 2020. We will operate the Mother’s Day excursion on 22nd March 2020 as planned unless we advise otherwise.
Regretfully, we are therefore unable to operate our Coach Holidays and Day Excursions up to and including 30th April 2020. This date could be extended in the near future if as circumstances change.
Our reservations team are beavering away so please allow them to call you to rearrange your Coach Holiday or Day Excursion.
We ask all customers to please be patient and we will contact you as soon as possible.
Thank you for your understanding in such difficult and unprecedented times.
Simonds Management Team
Added 17/03/2020
Coronavirus Covid-19
Hello to all our Simonds customers. We just wanted to give you an update on our current situation with Covid-19.
Please be assured that we are taking this situation very seriously. The wellbeing of all of our customers and staff, whether Roswald House based or our drivers, is paramount. At present we are taking advice from Public Health England and The World Health Organisation. This is being reviewed on a daily basis.
Our office and garage facilities are currently open during normal hours (Monday – Friday 08:30am-17:30pm) and will remain so until we are advised otherwise. At the moment telephone calls and emails might be the safest way for you to contact us. For customers bringing their vehicles to us for MOT/service/repair please report to our reception in the normal way.
Like many other transport companies we have reviewed our in house cleaning policy with deeper cleans and surfaces within coaches/buses being sanitised regularly.
We ask all customers to respect the government guidelines regarding the spread of Coronavirus. Please do not travel or come to our offices if you are showing signs of a fever, a new and continuous cough, have come into contact with anyone confirmed to have Coronavirus, or have travelled outside the UK to any high risk areas within the last two weeks.
We are monitoring the situation closely and will inform all our customers if things change. But for the time being we are taking bookings in all areas as normal.
Please help us all to keep safe during this challenging time.
Thank you for your continued custom and support.
Simonds Management Team
Added 16/03/2020
Day Excursions
New 2020 day excursions being added daily, click here to book your day out.
Added 08/11/19
Social Media
Simonds have arrived on social media. Please follow the channels below to keep up to date on our local bus service, holidays & day excursions, garage services and general promotions.
Added 18/02/19